Privacy Policy

Last Updated July 17th, 2025

The Privacy Policy will help you understand how we collect, use and share your personal information

PRIVACY AND PERSONAL DATA PROCESSING POLICY

At VIVID PIONEER SOLUTIONS LTD (“Company” “we” or “us” or “our”), we believe in transparency and we respect the privacy of our users (“user” or “you”). Hence, this “Privacy and Personal Data Processing Policy” (hereinafter referred to as the “Privacy Policy”), represents the rules for our (or any of our affiliates, products or subsidiaries) use of personal information of users. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your information when you use our virtual laundry service interface, Wearwise.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any such changes via Email notifications. Our commitment to your privacy is unwavering, and we have designed our practices to comply with the Nigeria Data Protection Act (NDPA) and all other applicable extant Nigerian laws.

This Policy shall take effect from ____ May, 2025 and may be updated periodically as the need arises. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. GENERAL PROVISIONS OF THE POLICY

1.1. This Privacy Policy applies to all information that we and/or any of our affiliates, products or subsidiaries may obtain from you or any user in your use of our website, mobile applications, services, programs, or products, as well as during the execution of any agreements or contracts with any user in connection with the use of our Services via our website or mobile applications, services, programs, or products.

1.2. The Company is an Operator for the processing of personal data.

1.3. When registering and/or filling out forms on the Company’s website or mobile applications (including website URL) which require the input of personal data, you voluntarily and in your interest gives written consent to the following methods of processing your personal data by the conditions defined in this Privacy Policy: collection, recording, systematization, accumulation, storage, clarification (updating, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.4. Hereinafter, the terms and definitions used in the Privacy Policy are interpreted in accordance with best business practices or academic doctrine.

1.5. “User” for the purposes of this Privacy Policy means any natural person visiting or using the Company’s websites and/or mobile applications, providing personal data in the course of his/her use.

1.6. This Policy applies to all our websites and mobile applications where our texts are posted.

1.7. Using our Services implies that you unconditionally consent to this Privacy Policy and the conditions of processing your personal information specified herein, namely, to perform any action or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data both, and you also confirm that by giving such consent, you act freely, by your own will, and in your interest. If you disagree with these conditions, you should refrain from using our Services.

2. PERSONAL INFORMATION

In the course of your use of our virtual laundry service interface, Wearwise, we may request and collect various personal information to serve you effectively.

2.1. Personal information of users under this Privacy Policy may include any or all of the following:

Full names
Email address
Phone number
Address, State, Province, ZIP/Postal code, City
Social Media information (Instagram, X, Facebook, Tiktok etc)
Location (GPS)
Phonebook (Contacts list)
Camera/gallery pictures

Any other information as may be requested by the information fields of our website or mobile application.

2.2. In addition to personal information, we may also collect technical data, namely – Information such as your mobile device ID number, model, and manufacturer, version of your operating system, Technical data automatically transmitted by the device by which Users access the websites and mobile applications, including technical characteristics of the device, IP address, information stored in “cookies” files that were sent to the User’s device, browser information, date and time of access to the site, mobile application, requested page addresses, and other similar information.

3. PURPOSES AND METHODS OF DATA PROCESSING

3.1. We process the personal data of our Users exclusively for the purposes for which they were provided, including:

Registering Users to provide access to certain sections of our website or mobile application.
Providing Users with information about our Company, services, and events.
Improving the quality of our Services, ease of use, development of new Services and products.
Communication with Users upon contact.
Organizing participation of Users in events and surveys conducted
Sending news materials about the Company and its products, affiliates, or subsidiaries to Users.
Targeting advertising materials based on contextual data analysis.
Conducting statistical and other research based on depersonalized data.
Fulfilling the powers and duties imposed on the Company by legislation or an order of a competent court of law.
For other purposes with the consent of the User.

3.2. We process technical data to:

Ensure the functioning and security of our websites and mobile applications.
Improve the quality of our websites and mobile applications.

3.3. The Company is permitted to use and share, without restriction or limitation, all Unlimited-Use Information in the Company’s sole discretion. Without limiting the generality of the foregoing sentence, the Company reserves the right to use, distribute, edit, display, archive, publish, sublicense, perform, reproduce, make available, transmit, broadcast, sell, repurpose, translate, aggregate, and create derivative works of the Unlimited-Use Information for any and all purposes. In addition, the Company may use the Unlimited-Use Information to:

(i) monitor, maintain, and improve the functionality of the Services, making the Services more responsive to the needs of the visitors and users of the Services and to improve Your experience on the Website and with respect to the Services, and (ii) for historical, statistical, scientific, and other purposes.

3.4. We do not place Users’ personal data in publicly accessible sources. We do not make decisions that have legal consequences for Users or otherwise affect their rights and lawful interests based solely on the automated processing of personal data.

3.5. Storing personal data in a form that allows identifying the subject of personal data is carried out no longer than required by the purposes of their processing unless the storage period of personal data is established by an applicable law. Personal data is subject to destruction or depersonalization upon achieving the purposes of processing or if there is no longer a need to achieve these purposes, unless otherwise provided by an applicable law.

3.6. For the purpose of communication with the User regarding the use of services and products, we may explore and utilize communication through Email correspondence or other social network on the Internet, provided that the User has provided the relevant identifying information.

4. DATA RETENTION AND SECURITY

We understand the sensitive nature of data and we have implemented robust measures to protect it. To safeguard your data, we have employed appropriate organizational and industry-standard security measures to guarantee the safety of your personal data and information that we process. These measures shall be periodically reviewed and updated to address any emerging threats.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee absolute security if you provide personal information.

5. LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION

Under the Nigerian Data Protection Act, we can only use your personal information if we have a proper reason for doing so. In order to use your personal information, we rely on the following legal bases:

Performance of the service contract between you and us. Processing is necessary for us to be able to provide our products and services to you in accordance with our Terms of Use;
processing is necessary to comply with our legal obligations;
processing is necessary for the purposes of legitimate business interests pursued by us, where these do not override your rights and freedoms; and
You have provided consent to the processing of your personal data for a specific purpose.

6. USING YOUR INFORMATION IN ACCORDANCE WITH DATA PROTECTION LAWS.

We rely on the following conditions to process your personal Information:

When you sign up to our website or mobile application, a contract will have been entered into between you and the Company. In order for the Company to fulfill the obligations under such contract, the Company will need to collect and process your personal information.
We shall rely on legitimate interests as a data controller to process the personal information that you provide to us in the course of your registration on our website or mobile application, or contact/feedback forms and to process the personal information we may collect therefrom. It is in our legitimate interests as a business to process the above information in order administer our Website or mobile application to ensure that content from the Website or mobile application is presented to You effectively and securely, and to run promotional features.

7. USERS' RIGHTS AS DATA SUBJECTS

7.1. Ensuring the protection of the rights of personal data subjects is a fundamental principle not only emphasized by the Company but by the Nigerian Data Protection Act (NDPA).

7.2. To ensure the protection of the rights and freedoms of Users, We may, at the User’s request:

Confirm the processing of personal data of the given User and provide an opportunity to familiarize themselves with it within 30 days from the date of the request.
Inform about the source of obtaining and the composition of the User’s personal data that we process.
Inform about the legal bases, purposes, terms, and methods of processing the User’s personal data.
Make necessary changes to personal data if the User confirms that they are incomplete, inaccurate, or irrelevant within 7 working days from the date of receiving said confirmation, and notify the User of the changes made
Provide the full names, address or other relevant information of persons to whom the processing of personal data may be entrusted with the User’s consent.
Exclude the User from mailing lists of news informational materials
Stop processing the User’s personal data within 30 days from the date of receiving the withdrawal of consent if there are no other legal bases for processing personal data provided by the legislation.
Stop processing the User’s personal data if it is confirmed that the processing is carried out unlawfully, and notify the User of the measures taken.
Destroy the User’s personal data if it is confirmed that they were unlawfully obtained or do not correspond to the declared purposes of processing, within 7 working days from the date of receiving the corresponding confirmation, and notify the User of the measures taken.
Answer the User’s questions concerning their personal data processed by the Company.

8. WAYS TO CONTACT THE COMPANY

8.1. The User can contact the Company with a request regarding the processing of personal data by sending a letter with the subject “Request about Personal Data” (or “Withdrawal of Consent to Process Personal Data” in case of withdrawing consent to process personal data) to the email address: THEWEARWISEBRAND@GMAIL.COM

9. SECURITY OF PERSONAL DATA

9.1. To ensure the security of Users’ personal data during their processing, we undertake to take necessary and sufficient legal, organizational, and technical measures to protect personal data from unlawful or accidental access, destruction, alteration, blocking, copying, provision, distribution, and other unlawful actions in relation to personal data.

9.2. To ensure adequate protection of personal data, the Company conducts an assessment of the harm that could be caused in the event of a security breach of personal data, and also defines the current threats to the security of personal data during its processing in information systems.

9.3. All our employees who have access to personal data are acquainted with the provisions of this Privacy Policy and the relevant applicable extant legislations on issues of personal data security in Nigeria.

10. CROSS-BORDER TRANSFER OF PERSONAL DATA

10.1. In the event that the company has a need to provide any of its Services, or a technical or other feature of its Service outside the borders of the Federal Republic of Nigeria, then the Company consequently has the right to transfer Users’ personal data to the territory of such foreign states. By using our services, you consent to the transfer of your personal data to countries outside of your country of residence, including countries that may not offer the same level of data protection as your home country.

Where we transfer your personal data to countries outside of your home country, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include:

The use of standard contractual clauses approved by the relevant data protection authorities;
The implementation of binding corporate rules or other legally recognized transfer mechanisms;
Ensuring the recipient(s) is subject to a framework that is recognized as providing an adequate level of protection for personal data.

11. TERMINATION OF PERSONAL DATA PROCESSING

11.1. We shall terminate the processing of your personal data under any one of the following circumstances:

Upon expiration of the your consent to the processing of personal data or in the case of withdrawal of such consent, if there is no other legal basis for the processing of personal data provided by an extant legislation or order of a competent court of law.
Upon achieving the purposes of their processing or if there is no longer a need to achieve these purposes.
At your request if the processed personal data was unlawfully obtained or is not necessary for the declared purpose of processing.
In case of detection of unlawful processing of personal data, if it is impossible to ensure the legality of processing.
Upon the occurrence of conditions for terminating the processing of personal data or at the end of the established terms.
In case of liquidation or winding up of the Company.

12. LINKS TO THIRD-PARTY WEBSITES

12.1. Our websites and mobile applications may contain links to third-party websites and services, which we do not control. We are not responsible for the security or confidentiality of any information collected by such third-party websites or services.

13. CHANGES TO THE POLICY

13.1. We may update this Privacy Policy as may become necessary. The Company recommends that Users periodically check the relevance of this Privacy Policy. Where a user continues to use our website or mobile application after changes to the Privacy Policy, such User confirms consent to the changes made.

13.2. Any changes to the personal data processing policy by the Company will be reflected in this Privacy Policy. The Policy is effective indefinitely until it is replaced by a new version.

14. MARKETING

The Company may use provided personal information (including Your email addresses, phone numbers, and unique Device numbers) to send You promotional materials relating to the Company’s products and services that are similar to those that you already subscribe to or use or have inquired about. If You have not previously subscribed, used or inquired about such products or services, we may not send You promotional materials without first obtaining Your consent to do so.

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